Damaged or faulty goods reported within 48hrs of delivery will be assessed and the problem corrected either by direct replacement or return and fix. We often ask for a picture of the damage to be sent to us. This is so we can assess the cause of the damage and decide whether to collect and repair or replace with a new item.
Whilst we appreciate sometimes products are ordered incorrectly or are no longer required, the products we sell are mostly made-to-order and also require a large amount of physical handling to return to stock. This makes it a costly process when you return an item hence we charge a fee which is the additional cost of collecting an item by courier which will depend on the size and weight of the goods.
We suggest checking sizes, colours and materials carefully before committing to an order. We can send a sample of fabric or laminate for free to help you decide if an item is correct before you place your full order.
Please note, before any goods can be returned to us, you need to contact us to make arrangements. Please do this using our online contact form. Returns made without the necessary authorisation from West Yorkshire Furniture will not be dealt with or refunded.
