Please also read our Privacy Policy statement which forms part of these Terms and Conditions
Payments
Payment with order by Credit Card, Debit Card, Bank Transfer, PayPal.
We accept Local Authority and Care sector Purchase orders for most orders, however bespoke products require payment in full prior to dispatch.
Where payments incur bank charges (e.g. international Bank Transfers / CHAPS), those charges are the responsibility of the customer.
All payments must be made in UK Pounds Sterling
Delivery & Receipt of Goods
Should you require quick delivery, please contact us to check current schedules.
Deliveries are made in one of 2 ways:
Delivery method 1: By ourselves using our own vehicles. This is the preferred way for larger orders.
Delivery method 2: Courier. Used for Fast Track and smaller orders.
Standard delivery is Kerbside only (for both courier and own-vehicle). You will need to have resources available to move the furniture items into your building. The driver in most cases is not permitted to assist and has instructions just to leave the package(s). This is normal as they will have multiple drops and a busy timetable to stick to. If delivery is refused due to resource being unavailable to move the items of furniture from the kerbside delivery into your building, then a re-delivery charge may be applicable.
Goods should be inspected and signed for on delivery. Any damage should be noted on the drivers delivery notes and immediately reported to us via email with photographs.
Certain areas of the UK will incur additional delivery charges such as the Scottish Highlands and Northern Ireland. This is out of our control and the cost is at the discretion of the delivering company. If you fall into one of these areas please call us for any additional costs.
Cancellation
Once in manufacture, ordered Goods may not be cancelled.
Return of Goods
Any goods returned must be unused, un-assembled, in their original packaging and in a resalable condition.
We reserve the right to charge a minimum handling fee of 25% of the value of the goods for items returned when orders were placed in error or not wanted. This will be deducted from any refund given. Your rights under the Distance Selling Regulations and Sales Of Goods Act are unaffected by this.
Please read our Delivery & Returns Policy page for full details
Disclaimer
Whilst every effort is made to represent prices, dimensions, colours and other specifications correctly; all information within this web site is subject to change.